tk001's Privacy Policy

Definitions and Applicability

This privacy policy ("Policy") applies to all registered and unregistered users ("you" or "user") of the tk001 platform's ("we", "our", or "tk001") website and related services. By using tk001's services, you are considered to have accepted all the terms of this Policy.

"Personal information" in this policy refers to any data that can directly or indirectly identify you. "Processing" refers to any operation involving collection, storage, modification, retrieval, use, or deletion of data. This policy applies in both English and Bengali; however, in the event of any interpretation dispute, the Bengali version shall take precedence.

tk001 operates as an entertainment platform for users in Bangladesh. We place the highest importance on your privacy and keep all your information secure using SSL encryption technology.

Information We Collect

We collect various types of information during registration and use of the tk001 platform. This information falls into two main categories:

2.1 Information You Provide Directly

Information you give us yourself, such as:

• Full name, date of birth, and nationality
• Email address
• Username and password
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number — for transaction processing only)
• National ID card or passport details for identity verification
• Information provided when contacting our support team

2.2 Information Collected Automatically

Information collected automatically when you use our platform, such as:

• IP address and device identifier information
• Browser type and operating system details
• Date and time of access to the platform (according to Bangladesh Standard Time, BST)
• Pages visited and navigation patterns
• Referral sources and search keywords
• Transaction history and gaming activity

How We Use Your Information

We use the personal information collected from you for the following legitimate purposes:

3.1 Account Management

We use your personal information to create, verify, and securely manage your account. This includes identity verification (KYC process) and ensuring account security.

3.2 Service Delivery and Improvement

By analysing your preferences and usage patterns, we continuously improve the quality of services on the tk001 platform. This includes game recommendations, personalised experiences, and resolving technical issues.

3.3 Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. This information is required to process a minimum deposit of ৳300 and a minimum withdrawal of ৳1,000.

3.4 Communication and Support

Your contact information is used to respond to your questions, complaints, or requests, and to operate the 24/7 Bengali live chat support service.

3.5 Ensuring Responsible Gaming

Your information is used to monitor your gaming activity to identify problematic behaviour and to provide necessary support in accordance with the Responsible Gaming Policy.

3.6 Meeting Legal Obligations

Your information may be used where necessary to comply with applicable laws, regulations, or instructions from regulatory authorities. This includes anti-money laundering (AML) and fraud prevention measures.

Sharing Information with Third Parties

tk001 never sells your personal information or provides it to third parties for marketing purposes. However, some information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, game operations, and technical infrastructure maintenance. These partners are given only the information needed to perform their specific services. They are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

Your information may be disclosed in response to a court order, legal process, or valid request from a government authority. In such cases, we will provide only the information legally required.

4.3 Fraud and Security Protection

Necessary information may be shared with security experts or regulatory bodies to detect and prevent fraud, money laundering, or other unlawful activity.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify users appropriately before any such change.

Cookies and Tracking Technologies

The tk001 platform uses cookies and similar tracking technologies to improve your experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, verify security, and control access to your account. These cookies cannot be disabled as the platform will not work properly without them.

5.2 Functionality Cookies

These cookies are used to remember your preferences, language selection, and other customisation settings. They provide an improved personalised experience on your next visit.

5.3 Analytics Cookies

Analytics cookies are used to understand usage patterns on the platform and to improve service quality. This information is analysed in aggregate form and no individual user is identified.

You can control cookies at any time by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

Data Storage and Security

6.1 Security Measures

tk001 applies industry-standard security measures to keep your personal information safe. These include:

• SSL (Secure Socket Layer) encryption technology — all data transfers are encrypted
• Two-Factor Authentication (2FA) feature
• Regular security audits and vulnerability testing
• Unauthorised access detection systems
• Limited access — only authorised staff can access your information
• Regular data backups and recovery plans

6.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary after that to meet legal obligations. Financial transaction records are retained for a specified period after account closure in accordance with applicable law.

6.3 Response to a Data Breach

In the event of a data breach, we will notify affected users as quickly as possible and take immediate action to minimise harm.

Your Rights

As a user of the tk001 platform, you have the following rights:

• Right of Access: You have the right to know what information we have collected about you.
• Right to Rectification: You can request correction of any inaccuracies in your personal information.
• Right to Erasure: In certain circumstances you may request deletion of your personal information, though this right may be limited where legal obligations apply.
• Right to Restrict Processing: In certain circumstances you may request that processing of your information be restricted.
• Right to Data Portability: You have the right to receive your information in a structured, commonly used, and machine-readable format.
• Right to Object: In some cases you may object to the processing of your information.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our support team. We will verify your request and take appropriate action in a timely manner.

Protection of Minors

The tk001 platform is for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21.

We verify age at registration and, where necessary, identity is confirmed via national ID card or other documents. If we become aware that a person under 21 is using our platform, their account will be suspended immediately and the relevant information will be deleted.

If you believe that information about a child or minor has been submitted to us, please contact us immediately. To learn more about responsible gaming, visit our Responsible Gaming Policy page.

Policy Changes and Updates

tk001 may update this privacy policy from time to time. Before changes take effect, we will notify you in the following ways:

• By displaying a notice on the platform
• By sending a notice to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after a revised policy is published will be considered acceptance of the new policy terms. For significant changes, we may seek your explicit consent.

We recommend that you review this policy regularly to stay informed about the latest data protection guidelines.

Contact and Complaints

If you have any questions or concerns about this privacy policy, or if you wish to exercise your data protection rights, please contact us:

If your complaint cannot be resolved directly with us, you have the right to file a complaint with the relevant data protection authority.